This Privacy Policy applies to all users of our website, related mobile sites, and software applications (collectively referred to as ‘Our Platforms’), which are used to access and purchase products and services offered by Replay (Pty) Ltd t/a Replay Toys.

The goal of this Privacy Policy is to explain how, why, and when Replay Toys uses your personal information to comply with the Protection of Personal Information Act 4 of 2013. (POPI ACT)

Please review this Privacy Policy alongside any other terms, conditions, notices, or policies we may provide when collecting or using your personal information.

Special attention should be given to clauses in this Privacy Policy that may:

Limit Replay Toys’ liability or that of third parties

Create liability or risk for you, the user

Require you to indemnify Replay Toys’ or a third party

Serve as an acknowledgment of specific facts by you, the user

We value your privacy and are committed to safeguarding your personal information. To provide you with the best service when you shop with us, we need to process some of your personal details. This Privacy Policy outlines how we handle the personal information we collect from or about you. By using our Platforms, you consent to the processing of your personal information as described herein.

In this Privacy Policy:

Personal Information and process/processing are as defined in POPI.

‘We’, ‘us’, or ‘our’ refers to Replay Toys.

‘You’ and ‘your’ refer to any person accessing or using our Platforms, also referred to as a ‘user’. 

Registered user(s) refers to individuals who are registered on our Platforms and have provided a unique email, password, and other personal details for purchasing goods and services.

If You Are Under 18 Years of Age

If you are under the age of 18, you must obtain permission from a parent or guardian before using our Platforms or submitting your personal information. We may verify such permission by contacting your parent or guardian directly. If we cannot confirm your parent or guardian’s consent, or if they deny permission, you may not use our Platforms.

What Personal Information We Collect and Process

We process personal information in a way that is reasonable, adequate, and specific to the purposes for which it is collected. To access and use our Platforms, we collect and process personal information, including the following when you register:

• Name and surname
• Email address
• Physical address
• Gender
• Mobile number
• Online identifiers
• Date of birth
• Identification number
• Banking details

If your personal information changes, you can update it in your user account profile.

You confirm that the information you provide is accurate, current, true, and correct, and that you do not misrepresent or impersonate anyone or anything.

Information Collected Through Use of Our Platforms

When you access our Platforms, we collect certain personal information regardless of whether you are a registered user. This may include:

• Log information through online identifiers, such as usage patterns, search queries, and content viewed
• Details about the device you use to access our Platforms, including device type, operating system, and IP address
• Geolocation information from GPS or nearby wifi networks and cell towers (if location services are enabled)
• Third-party information, including social media data

Why We Process Your Personal Information

We process your personal information for several reasons, including to:

• Identify you
• Verify your identity
• Create a user account
• Enter into a contract with you

As a registered user, we process your information to:

• Fulfill our obligations when you place orders, including processing returns and tracking delivering of goods
• Provide requested products, services, and information
• Communicate with you about our services, including customer support, billing, and quality control
• Notify you of updates or changes to our services, terms, policies, and platforms
• Send marketing communications about relevant products or services (you can opt-out of direct marketing)
• Gather feedback to improve our offerings and grow our business
• Comply with legal and regulatory obligations, including tax and financial laws
• Conduct research and statistical analysis (without linking this data to you)

Retention and Restriction of Records

We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, and fulfill our contract with you. If your personal information is used for multiple purposes, we will retain it until the purpose with the longest retention period expires.

User Tracking and Cookies

We use cookies to enhance your experience on our Platforms. Cookies are small text files placed on your device that do not contain personal information but allow us to associate you with your device. Cookies help us:

• Make our Platforms more user-friendly
• Personalize your experience and provide relevant services
• Deliver targeted advertising and measure the effectiveness of ads
• Send marketing communications if you’re not a registered user

By using our Platforms, you consent to our use of cookies.

Opt-Out from Direct Marketing

You can opt-out of direct marketing communications by requesting not to be contacted via email, SMS, or automatic calling machines.

Who Else Can Process Your Personal Information

• We do not sell your personal information to third parties. However, we may share your data with:
• Employees or third-party service providers who assist with our operations
• Law enforcement, government officials, or fraud detection agencies if required for legal investigations
• Third parties involved in business transactions (such as mergers or sales)
• Our service providers, under contract, who process personal information for services like fraud prevention and marketing
• Replay Toys for direct marketing purposes (with opt-in consent)

Securing Your Personal Information

We take reasonable technical and organizational measures to secure your personal information from loss, damage, or unauthorized access. This includes policies for network security, access control, data encryption, and breach reporting.

However, if you disclose your personal information to third parties, we are not liable for any loss or damage that may result from their misuse of your data.

Know Your Rights

You have the right to:

• View, correct, or amend your personal information
• Request a record or description of your personal information (with possible fees for access)
• Request correction, deletion, or destruction of your personal data
• Be notified of any unauthorized access to your personal information

As a registered user, you can exercise these rights by visiting the Data & Privacy section of our Help Centre.

How to Lodge a Complaint with the Information Regulator

If you have concerns about this Privacy Policy or our handling of your personal information, you can file a complaint with the Information Regulator. Contact details are available on their website at: https://justice.gov.za/inforeg/

This Privacy Policy replaces any previous versions and may be updated periodically. The version posted on our Platforms at any given time applies to your use of our services.